ph367 Frequently Asked Questions

ph367 is for adults aged 21 years and above only. This applies to all players regardless of location within the Philippines. When you register, you confirm that you meet this requirement. Before your first withdrawal is processed, full identity verification (KYC) is required — this includes submitting a valid Philippine government-issued ID. Accounts belonging to persons under 21 will be closed immediately upon discovery.

KYC verification is required before any withdrawal is processed. You'll need to submit a clear photo or scan of a valid Philippine government-issued ID — accepted IDs include a national ID, passport, driver's licence, SSS card, GSIS card, or PhilHealth ID. A selfie photo for identity matching is also required. In some cases, additional proof of address may be requested. Once submitted, the review is completed within a reasonable time frame. You can deposit and play before KYC is completed — it only becomes mandatory at the withdrawal stage.

No. ph367 allows only one account per person. Creating multiple accounts is a violation of the Terms & Conditions and can result in all related accounts being suspended and any balances withheld. If you've lost access to a previous account, contact support at [email protected] with your registered details — the team can help you recover access instead of requiring you to register again.

Most account details can be updated from your account settings once you're logged in. For minor updates like email preferences or notifications, changes take effect immediately. For changes to your registered name, date of birth, or mobile number — which are tied to your KYC record — you may need to contact support and submit supporting documents to verify the change. Keeping your mobile number current is especially important since OTP codes are sent there.

All transactions on ph367 are in Philippine Peso (PHP). Your account balance is displayed in PHP, bets are placed in PHP, and withdrawals are paid out in PHP. There is no currency conversion involved. This means what you deposit and what you win or lose are always in the same currency — straightforward and easy to track.

Most deposits processed through supported local payment channels are credited to your ph367 balance quickly — often within a few minutes. Processing times can vary depending on the payment method used and any delays on the payment provider's end. If a deposit has not appeared in your account after a reasonable waiting period and you have proof of payment, contact support at [email protected] with your transaction reference for assistance.

Withdrawal requests are submitted through the withdrawal section of your logged-in account. Enter the amount you wish to withdraw in PHP and select your preferred payment channel. Before your first withdrawal can be processed, your KYC identity verification must be completed — this means submitting a valid government-issued ID. Withdrawals are only sent to accounts or wallets registered in your own name, matching the details on your ph367 account.

Withdrawal processing times depend on the payment method selected and whether your KYC is complete. Once a withdrawal is approved on ph367's side, the time for funds to arrive in your bank account or e-wallet depends on the receiving institution. If your KYC is already verified and your withdrawal details match your registered identity, the process is generally straightforward. For any withdrawal queries, contact [email protected] with your account email and transaction details.

Yes, in-play betting is available for selected sports events on ph367. This lets you place bets while a match is already in progress, with odds that update in real time based on what's happening on the court or field. In-play markets are typically available for major basketball games, football matches, and other high-profile events. Coverage varies by event, so check the live betting section of the Betting page for what's currently running.

ph367 displays odds in a format familiar to Filipino bettors. The odds shown for each market represent the potential return on your stake in Philippine Peso. For example, odds of 2.00 on a PHP 100 bet would return PHP 200 if your selection wins — PHP 100 profit plus your original stake back. Odds are set based on the probability of each outcome and are updated regularly, particularly for in-play markets. No outcome is ever guaranteed regardless of the odds displayed.

If a match is postponed or officially cancelled before it reaches the minimum required playing time to determine a result, bets on that match are generally voided and stakes are returned to your account balance. The exact settlement rules depend on the sport and the specific market type. ph367's betting rules cover the standard scenarios for each sport. If your bet is affected by a match cancellation and the situation is unclear, contact support at [email protected] with your bet reference.

Yes. ph367's live casino runs around the clock, so you can join a table at any time — whether it's a Friday night in Manila or early on a Tuesday morning in Davao. Baccarat tables in particular tend to have continuous availability. Some specialised game variants may have specific operating schedules, which are shown on the game selection screen when those tables are offline or starting soon.

eBingo on ph367 works similarly to traditional bingo but in an online format. Players purchase bingo cards before each game session starts, then numbers are drawn at random. If the drawn numbers match your card in the required pattern, you win. Games run on a regular schedule with multiple rounds throughout the day. The Bingo section of the platform shows upcoming sessions and card prices. eBingo results are determined entirely by the random number draw — no skill or strategy affects the outcome.

Yes. ph367 is fully optimised for mobile browsers on both Android and iOS devices. Live casino games, eBingo, and slots are all accessible from your phone's browser without needing to download a separate app. The experience is designed to work well on smaller screens — live dealer video streams and game interfaces scale for mobile. A stable data connection is recommended for live casino sessions to ensure smooth video quality.

Self-exclusion is a voluntary tool that lets you suspend your ph367 account for a set period if you feel you need a break from gaming. During self-exclusion, you cannot log in, make deposits, or place bets. Any balance in your account remains safe and can be withdrawn after the exclusion period ends. To activate self-exclusion, go to your account settings or contact support at [email protected]. After the exclusion period ends, re-activating your account requires a deliberate step — it does not happen automatically. More information is on the Responsible Gaming page.

Deposit limits can be set from your account settings once you're logged in. You can choose a daily, weekly, or monthly cap in Philippine Peso. Lowering your limit takes effect immediately. Increasing a limit takes a waiting period to come into force — this is intentional, to give you time to reconsider. Using deposit limits is one of the most practical responsible gaming steps you can take, and ph367 encourages all players to set one before they start playing. ph367 is for entertainment only — no outcome is ever guaranteed, and you should only deposit what you can afford to lose.

The ph367 support team is reachable at [email protected]. When contacting support, include your registered email address and a clear description of your issue or question — this helps the team assist you faster. For account-specific queries such as withdrawal issues, blocked accounts, or KYC questions, also include your account username and any relevant transaction reference numbers. The support team responds in English and aims to address all queries promptly.